Returns & Exchanges
At Dr. Brandt Skincare, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day money-back guarantee for products purchased directly from our official website.
Initiate Your Request
Contact our customer care team within 30 days of your purchase date to obtain a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all promotional materials and the original packing slip are included.
Ship the Product
Affix the provided shipping label or address the package to our returns department, then drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing