Frequently Asked Questions
Everything you need to know about your Dr. Brandt Skincare experience.
How can I track my order once it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for skincare products?
We offer a 30-day return policy for products purchased directly from our website. Items must be returned in their original packaging, and we provide a full refund minus shipping and handling fees.
Are Dr. Brandt products tested on animals?
No, Dr. Brandt Skincare is a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients, nor do we ask others to test on our behalf.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please check our shipping page during checkout to see if delivery is available to your specific location.
How do I determine which products are right for my skin type?
Each product page features a 'Skin Type' guide. Additionally, you can take our online Skin Quiz to receive personalized recommendations based on your specific concerns, such as aging, hydration, or texture.